Our Polices
Cancelation Policy
Life happens, and we get it! You won’t always be able to make your appointment, and that’s ok. All we ask is that you give us 48 hours notice if you need to cancel or skip an appointment so that we are able to try to fill your appointment time. If you give us less than 48 hours notice, there will be a $40 cancelation fee, and if you give us less than 24 hours notice, there will be an $80 cancelation fee. If we arrive to the home and are cancelled on the spot, a full invoice for the clean will be sent out.
Lock Out Policy
If we arrive at your home and cannot gain access to clean, we will attempt to contact you immediately to give you an opportunity to let us in. The clock will start upon our arrival, and however long it takes for us to gain access to the property will be deducted from the cleaning time. You will be charged in full. If we are unable to reach you, we will wait outside for 15 minutes before leaving, and you will still be charged in full.
To avoid a lock-out charge, we suggest leaving a key hidden, with a neighbor, or consider a door lock with a key code if you would prefer not to leave a spare key with us. For long-term service, a key code lock could be a convenient option. As a courtesy, we send an automated email reminder the day before your appointment to help avoid lock-outs.
Payments
Payment is due on the day of cleaning. We accept all forms of payment to make this process easy for our clients. If the invoice is not paid 48 hours before the next cleaning appointment, your service will be cancelled.
Electronics Cleaning
We do not clean electronics due to their sensitivity. Electronics, such as televisions, will be dusted with our dusting tools, but fingerprints will not be removed to prevent damage to your delicate items.
Moving Furniture and Appliances
We do not move heavy furniture or appliances to protect our staff from injury. We will vacuum under furniture if space allows. If there is a heavy item you would like us to clean behind, please have it moved before your appointment, and we will be happy to clean it!