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Faqs

Do I have to be home?

Some clients prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is completely up to you, and we can work around you if you wish to be present.

If you won’t be there, your cleaners just need a way to get in and they can lock up and/or leave the key wherever you like.

Yes, your cleaners bring all supplies that are needed. If you want your cleaners to use your products then you will need to contact us directly to ensure we are able to accommodate your request.

After your cleaning is complete you will be sent an invoice to your email through Square. You can either e-transfer the amount to Admin@maidinpei.ca, or pay securely with your credit card on the Square link. Payment is due on the day of service, after the cleaning has been completed.

After your cleaning is complete you will be sent an invoice to your email through Square. You can either e-transfer the amount to admin@maidinpei.ca, or pay securely with your credit card on the Square link. Payment is due on the day of service, after the cleaning has been completed.

Life happens, and we get it! You won’t always be able to make your appointment, and that’s ok. All we ask is that you give us 48 hours notice if you need to cancel or skip an appointment so that we are able to try to fill your appointment time. If you give us less than 48 hours notice, there will be a $40 cancelation fee, and if you give us less than 24 hours notice, there will be an $80 cancelation fee. If we arrive to the home and are cancelled on the spot, a full invoice for the clean will be sent out.

Absolutely! Because we are an hourly service, it allows us the flexibility to focus on the things that are important to you. However, it may mean that we won’t be able to get to everything that we usually accomplish with a new task. In order to facilitate your request it is best if you reach out to the office prior to your clean so that we can work together to plan what tasks to remove in order to accommodate you.

Some properties require more time than what was booked for.

If your property requires additional time and work, we will first notify you of any differences in condition or size after arrival. We’ll remind you the scheduled duration of service and how much longer we would need to clean the property as requested. We then present you with two options based on your preference:

  1. Clean up to our initial duration estimate (eg. 4.5 hours) and use your instructions to clean priority areas first.
  2. Add additional hours to service duration and price. Discounted hourly rate is provided for additional time. Based on our availability only.

For safety reasons, there are certain things our professional cleaning services do not include: 

  • Cleaning ceilings and any other surfaces outside of average reach.
  • Anything that would require the use of a ladder. Due to liability, our cleaners cannot use ladders.
  • Mould removal
  • Lifting or moving heavy items, including furniture
  • Exterior cleaning or exterior windows
  • Animal waste

Your satisfaction means everything to us! If you are not satisfied with your cleaning, let us know within 48 hours so we can make it right! What does making it right look like? It’s different for every situation. Sometimes it means coming back and fixing what we missed, or sometimes we do something extra for you the next time. We will work with you to ensure that if ever we fall short of your expectations, that we make up for it.